1. Introduction
This Privacy Policy explains how The Bug And Birdie Foundation, operating as Bug Birdie, collects, uses, stores, and protects personal information when you visit our website at https://www.bugbirdie.buzz, contact us, or engage our computer systems design and integration services. Bug Birdie is the developer responsible for this website and for the practices described throughout this policy.
We take your privacy seriously. This policy is designed to be readable and complete, so that you always understand what information we hold about you, why we hold it, and what choices you have. Please read this policy carefully before using our website or services. By accessing our website or engaging with our services, you acknowledge that you have read and understood the practices described below.
The terms used in this policy refer to personal information in the broad sense that applies under the privacy laws of Canada, including the Personal Information Protection and Electronic Documents Act, and, where applicable, the privacy laws of other jurisdictions that govern visitors to this website. We are committed to handling all personal information fairly, lawfully, and transparently.
2. Information We Collect
We collect several categories of information in the course of operating our business. The specific categories depend on how you interact with us. We collect only the information that is reasonably necessary to provide our services, respond to your inquiries, and operate our website.
Information you provide directly
When you contact us through the website form, by email, or by telephone, you may provide information such as your full name, your email address, your telephone number, your organization name, your role or title, and the content of your message. If you subscribe to our newsletter, you provide your email address.
Information collected automatically
When you browse our website, our systems automatically record certain technical information, including your internet protocol address, browser type and version, operating system, the pages you visit, the time and date of your visit, the amount of time spent on each page, and the website that referred you to us. This information is collected through standard server logs and analytics tools.
Information from third parties
In some cases we may receive information about you from third party sources, such as analytics providers, advertising networks, or public business directories. We use this information only in ways consistent with this policy and with the permissions granted by those third parties.
We do not collect sensitive categories of personal information, such as health information, government issued identifiers, or financial account details, through this website. If a project with us ever requires such information, we will collect it through separate, secure channels and under a dedicated agreement.
We limit the personal information we collect to what is necessary and relevant to the purposes described in this policy. We do not require you to provide more information than is reasonably needed to respond to an inquiry or deliver a service, and we will not ask for information that is not relevant to the matter at hand.
3. How We Collect Information
We collect information through several straightforward methods. First, we collect information that you voluntarily submit to us, such as when you complete a contact form, send an email, call our office, or subscribe to our newsletter.
Second, we collect information automatically through the technology that operates our website. This includes server logs, cookies, web beacons, and similar tracking technologies. These tools help us understand how visitors move through our site, which pages are useful, and where the experience can be improved.
Third, we may collect information from business partners and service providers who help us operate our website and deliver our services, always under contractual obligations to protect that information and use it only for the purposes we specify.
We do not collect information through deceptive means, and we do not purchase personal information from data brokers. Any information we obtain is gathered transparently and in connection with the legitimate operation of our business.
4. How We Use Your Information
We use the personal information we collect for a defined set of business purposes. We use your information to respond to inquiries and requests that you submit through our website, by email, or by telephone, and to provide the information you have asked for.
We use your information to deliver our computer systems design, integration, and managed support services, including communicating about project scope, scheduling, and deliverables. We use contact details to send administrative messages about our services, such as confirmations, updates, and notices about changes to our terms or policies.
We use automatically collected information to operate, maintain, and improve our website, to monitor performance and security, to diagnose technical problems, and to understand aggregate usage patterns. We use this information in a way that does not ordinarily identify you personally.
Where you have subscribed, we use your email address to send you our newsletter and other communications you have requested. You may withdraw consent to marketing communications at any time using the unsubscribe instructions included in each message.
We also use information to comply with applicable laws, regulations, and legal process, and to protect the rights, property, and safety of The Bug And Birdie Foundation, our clients, and the public.
We do not use your personal information to make automated decisions that produce legal or similarly significant effects on you, and we do not engage in profiling for the purpose of targeted advertising through this website. Where we analyze usage data, we do so in aggregate to improve the experience for all visitors.
If we intend to use your personal information for a purpose that is not described in this policy, we will notify you and, where required, obtain your consent before doing so.
5. Legal Bases for Processing
Depending on where you are located, the law may require us to identify a legal basis for each processing activity we perform. In most cases we process personal information on the basis of your consent, which you provide when you submit information to us or subscribe to our communications.
In other cases we process information because it is necessary to perform a contract with you, or to take steps at your request before entering into a contract. This includes using your contact information to prepare a proposal or deliver services you have requested.
We may also process information to pursue our legitimate business interests, provided those interests are not overridden by your rights and freedoms. These interests include operating our website, improving our services, and protecting the security of our systems.
Finally, we may process information where necessary to comply with a legal obligation, such as maintaining records required by tax or corporate law, or responding to lawful requests from public authorities.
8. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. The specific retention period depends on the type of information and the purpose for which it was collected.
Inquiry and correspondence records are generally retained for a reasonable period to allow us to respond to follow up questions and to maintain a complete record of our relationship with you. Records related to contractual engagements are retained for the duration of the engagement and for a period afterward as required by tax, corporate, and professional obligations.
Automatically collected analytics information is typically retained in aggregate form for a shorter period and is regularly deleted or anonymized. When personal information is no longer needed, we securely delete or anonymize it in accordance with our internal records management procedures.
9. Data Security
We use appropriate technical and organizational measures to protect the personal information we hold against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit, access controls, and regular review of our security practices.
Our staff receive guidance on the responsible handling of personal information, and access to personal information is limited to those individuals who need it to perform their duties. We review and update our security practices on an ongoing basis to address new risks and technologies.
We also require our service providers to implement and maintain appropriate security safeguards, and we assess those safeguards before engaging a provider. Any provider that processes personal information on our behalf must agree in writing to protect that information and to process it only in accordance with our documented instructions.
While we take reasonable precautions, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee the absolute security of information transmitted to us, and you should exercise care when sharing sensitive information online.
10. International Data Transfers
We are based in Canada, and the personal information we collect is generally stored and processed in Canada. However, some of our service providers may process information in other countries, including the United States, where data protection laws may differ from those in your jurisdiction.
When we transfer personal information across borders, we take steps to ensure that the information receives an adequate level of protection, including entering into contractual arrangements that impose appropriate safeguards. By using our website and services, you acknowledge that your information may be transferred to and processed in countries outside your own.
We are committed to honoring applicable data protection requirements wherever your information is processed and to providing transparency about the locations and safeguards involved.
11. Your Privacy Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information. These rights may include the right to access the information we hold about you, the right to request correction of inaccurate information, and the right to request deletion of your information in certain circumstances.
You may also have the right to object to certain processing activities, the right to request a restriction on processing, and the right to data portability. Where we rely on consent as a legal basis, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
If you are located in a jurisdiction that provides additional privacy rights, such as the European Economic Area or the state of California, those rights apply to you as set out under the relevant laws. To exercise any of these rights, please contact us using the details provided in the Contact Information section below.
We will respond to verified requests within the timeframes required by applicable law. We may need to confirm your identity before processing certain requests to protect the security of your information.
12. Privacy for Children
Our website and services are intended for business audiences and are not directed to children. We do not knowingly collect personal information from individuals under the age of sixteen, and we do not target our marketing or services to minors.
If we become aware that we have collected personal information from a child without verifiable parental consent, we will take steps to delete that information promptly. If you believe that a child has provided us with personal information, please contact us so that we can investigate and, where appropriate, remove the information.
13. Third Party Links and Services
Our website may contain links to third party websites, applications, or services that are not operated by The Bug And Birdie Foundation. This policy applies only to information collected through our own website and services.
We are not responsible for the privacy practices of third party websites, and we encourage you to review the privacy policies of any website you visit before providing personal information. The presence of a link on our website does not constitute an endorsement of that third party or its privacy practices.
14. Data Breach Procedures
We maintain procedures to detect, assess, and respond to security incidents involving personal information. If a breach occurs that poses a risk of significant harm to you, we will notify affected individuals and, where required, the appropriate regulatory authorities, in accordance with applicable law.
Our breach response includes containing the incident, investigating its cause, mitigating its effects, and taking steps to prevent recurrence. We document each incident and review our safeguards following any breach to strengthen our protections going forward.
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the last updated date at the top of this page and, where appropriate, provide a more prominent notice.
We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes to this policy constitutes your acceptance of the updated terms.
16. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the details below. We will respond to all reasonable requests in a timely manner.
The Bug And Birdie Foundation
884 Churchill Ave S
Ottawa, ON K1Z 5H2
Canada (CA)
Email: request@bugbirdie.buzz
Phone: +1 612 614 9162
Website: https://www.bugbirdie.buzz